Support
How can we help?
Find quick help with common topics below, or reach our team directly by email. We're here to help with billing, purchases, troubleshooting, and more.
Managing your subscription
Subscription management, renewals, cancellations, and refunds for App Store purchases are handled through your Apple account. To review or change your subscription, open Settings on your device, tap your name, tap Subscriptions, then select PostPop. Deleting the PostPop app does not cancel an active subscription.
Subscriptions & billing
- Some PostPop features require a paid subscription. Prices, billing periods, and trial terms are shown before purchase.
- Subscriptions purchased through the Apple App Store are billed and managed through your Apple account.
- Manage or cancel your subscription in Settings > [your name] > Subscriptions on your iPhone or iPad.
- Deleting the PostPop app or your data does not by itself cancel an active subscription.
- For billing questions we cannot resolve directly, Apple handles payments, receipts, and refund requests for App Store purchases.
Restoring purchases
- Reinstalled the app or got a new device? Open PostPop and choose "Restore Purchases".
- Make sure you're signed in with the same Apple ID used for the original purchase.
- If your subscription still doesn't appear, email us and we'll help you troubleshoot.
App troubleshooting
- Make sure you're running the latest version of PostPop from the App Store.
- Try closing and reopening the app, then restart your device if the issue persists.
- Check that you have a stable internet connection, since idea generation requires one.
- Still stuck? Email us with your device model and iOS version so we can help faster.
AI generation issues
- PostPop uses artificial intelligence to generate ideas and related creative material, so results can vary between requests.
- Generated Content may be incomplete, inaccurate, or unsuitable without review. Always review ideas before publishing or relying on them commercially.
- Adding more detail about your brand, audience, and goals usually improves results.
- If generation fails, check your connection and try again in a few moments.
Contact PostPop
Still need help? Email us for support, billing, privacy requests, or legal notices and we'll get back to you as soon as we can.